Connecting You to What's Next in CX

The Chief Customer Officer role is rapidly becoming fundamental to modern day business, highlighting the increasing importance of customer centricity and its steady rise as a corner stone of strategic discussions in the boardroom. Chief Customer Officer New Zealand 2018 is New Zealand's only meeting place for CX professionals that explores how organisations can create value for their customers by delivering truly connected experiences.

 

Human Centred Design

Omni-Channel Experience

Digital Transformation

Artificial Intelligence

Data & Analytics

"One of the most illuminating and thought provoking conferences I've been to in ages. I applied new learnings the next day at work"

Peter Lemon, Sydney Water

REGISTER NOW

Register your place before the 20th July and Save $200

40+ Speakers

100+ Attendees

2 Dedicated Tracks

30+ thought leaders

Case Studies

CCO NZ Bupa
Westpac
Canon 2

Applying the customer lens to a transformation project

Bupa (Australia) will look at how culture is the key enabler to transforming the organisation to a customer centric one and how to bring the leadership and organisation on the journey – Shifting the focus of a transformation project from being purely technology to delivering customer outcomes.

Making a lasting first impression

How Westpac engages with new customers in their first 100 days of joining, resulting in 21% churn reduction and 12% reduction in complains.

The importance of change management procedures to ensure effective digital experience delivery

Take a look at Canon's transformation journey, looking at the importance of staff, establishing customer metrics and how Canon has achieved an NPS of 57 in an industry where the benchmark is -1.

Partners


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What people are saying

Nick Wenck, Chief Strategy Officer, WorkCover QLD

"A well organised event from which I took away a lot of value"

 

Hadi Joweihan, Customer Experience Manager, Sony Interactive Entertainment

"Engaging, informative, thorough, professional.."

 

Eve Rodrigues, Water Services Association

"Wonderful event with informative interactive sessions and great knowledge sharing"

 

Who should attend?

Robotic process automation conference australia

Chief Customer Officer New Zealand is the regions premier event for CX professionals including: 

Chief/Head/GM/VP/Director/Snr. Mgr of:

  • Customer Experience
  • Customer Strategy
  • Customer Insights
  • Customer Service
  • Customer Loyalty
  • Customer Operations
  • Customer Analytics
  • Customer Support
  • Customer Success
  • Member Services
  • Service Delivery
  • Customer Marketing
  • Digital Experience/Transformation
  • Contact Centre
  • Customer Marketing
  • Human Centred Design
  • Innovation

Fun times at our 2017 events

Join the movement..

If you're about to kick-off your customer transformation journey or are already firmly on your way, why not join your fellow pioneers to network and help accelerate your path to the enterprise of the future?