FORMAT

Tailor your own agenda!

We've created a host of different and engaging formats along with a wide range of topics and perspectives so you can build a 2-day agenda guaranteed to deliver huge value to your latest projects.

> SPEED NETWORKING
A meet-your-peers session, giving you the opportunity to meet your fellow delegates and network.

> PANEL DISCUSSIONS
Be part of thought provoking discussions looking at the bot versus human debate - Is intelligent automation a threat or opportunity in today’s business landscape?

> INTERACTIVE DISCUSSION GROUPS
35-minute discussion groups running concurrently, hosted by expert co-chairs. These informal sessions encourage everyone to participate and ask the questions they want the answers to. Choose your room and contribute.

> DEDICATED STRATEGY, IMPLEMENTATION & GOVERNANCE TRACKS
Tailor your own agenda depending on where you are in your intelligent automation journey.

 

"Inspiring, great variety of speakers and good networking opportunity"

Swinburne University

 

>TECHNOLOGY INNOVATION TALKS These sessions explore the latest tech innovations in the CX space.

>CASE STUDIES Hear specific case studies, highlighting current CX projects to help you gain insights into specific strategies and learn everything from best practice to overcoming common pitfalls.

>COMMON CHALLENGES ROUNDTABLES During this interactive session, attendees will be asked to join one of 8 roundtable discussions to to talk about top tips on how to approach the biggest CX challenges.