SPEAKERS

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Rachael Powell

Chief Customer & People Officer

Xero

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Trent Mankelow

Chief Customer Officer

Trade Me

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Baruch Ter Wal

Chief Customer Officer

Performance Lab Technologies

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Stephanie Charles

Chief Customer Officer

Star Now

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Jo Kelly

Chief Marketing Officer

UBank (Australia)

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Dave Simmons

Chief Operating Officer - New Business

Tourism Holdings Limited

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Tracy Smithers

Director of Customer and Direct Response

Westpac NZ

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Neville Williams

Director Community & Services

Waikato Regional Council

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David Price

Director of Patient Experience

Waitemata District Health Board

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Shailesh Manga

Group Manager – Digital Transformation

Vector

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Ayela Thilo

Customer and Reputation Advocate

Bupa (Australia)

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Campbell Wright

General Manager Customer Contact Centre

ANZ (Australia)

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Susan Parkes

GM Customer Central

Auckland Transport

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Meghan White

GM of CX|UX Experience and Design

Spark NZ

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Dougal Swift

General Manager – Membership & Brand

AA NZ

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Skye Nicholls

General Manager, Customer Experience

Canon New Zealand Ltd

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Susanne Stevenson

Customer Experience Strategy Manager

IAG

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Richard Allen

Customer Experience Enterprise Manager

IAG

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Anirudh Nair

Customer Experience Design Manager

Z Energy NZ

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Sam Lake

Digital Product Manager

Vector

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Claire Anderson

Manager, Digital Engagement

Suncorp New Zealand

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Mike Hales

Channel Manager

Vodafone

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Dr. Ratneesh Suri

Head of Analytics

IAG

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Chris Thompson

Head of Marketing Data & Analytics

ASB

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Roxanne Salton

Head of Digital Strategy & Delivery

Mercury

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Kieran Turner

Head of Customer

Z Energy NZ

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Jandi Shennan

Customer Experience Change Lead

LION

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David Duan

Principal Data Scientist

Fraedom

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Reema Chawla

Business Intelligence Analyst

Westpac

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Amrutha Murthy

Senior CX Designer

NZ Post

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Michelle Hannan-Brown

Process Engineering Mgr, CoE Process Engineering

Westpac (NZ)

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Rodd Martin

Founder & CEO

Smart Video Australia

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Rod Moynihan

Director of Sales ANZ

Zendesk

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Reg Price

Co-founder

MirrorWave

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Levi Slavin

Chief Creative Officer

Colenso BBDO

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Edwin Rozells

Head of Transformation

Colenso BBDO

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