Michelle Hannan-Brown

Michelle Hannan-Brown speaker Chief Customer Officer New Zealand 2018 customer experience conference

Michelle Hannan-Brown

Job Title: Process Engineering Mgr, CoE Process Engineering

Company: Westpac (NZ)

Michelle is a Processing Engineering Manager at Westpac New Zealand where her main focus is on project management, process improvement and new technology. She is experienced in using and coaching Lean, Agile and Six Sigma methodologies and has been facilitating Westpac’s Robotic Process Automation journey for the last 2 years. Michelle has been in the finance sector for over 10 years and is passionate about advocating for great customer experiences and simple processes.

Speaking at the following:

09:00 - 09:25
Keynote Address: The age of the machines – navigating the intelligent automation landscape and cutting through the hype/Case study on Westpac NZ’s use of RPA

In this presentation, Michelle will take you through Westpac NZ’s use of RPA, looking at how to navigate the range of technologies that drive intelligent automation and why business need to think strategically about AI.