Job Title: GM Customer Central
Company: Auckland Transport
Susan Parkes is a Customer-obsessed leader at Auckland Transport. Her role is to run and evolve Customer Central. Customer Central is a customer focused, design thinking, and innovation hub that has quickly established itself as the heart of Auckland Transport’s customer transformation.
Susan is an advocate of standing in the customer’s shoes in order to grow an empathetic culture that has customer at the centre of the organisation purpose.
Prior to being at Auckland Transport, Susan worked at Sovereign Insurance delivering a range of customer centric strategies that improved customer experience and employee engagement. Over the last decade, Susan has been responsible for and delivered customer centric strategies at EziBuy, House of Travel and Vodafone.
Susan holds a Management Degree from Waikato University, has lived in the UK, USA and Japan. Continuing her passion of understanding diversity and cultures, Susan recently visited India as part of a leadership development initiative with The Hunger Project.
Susan will talk about Auckland Transport’s “Customer Central”, a customer focused, design thinking, and innovation hub that has quickly established itself as the heart of Auckland Transport’s customer transformation journey.