Job Title: Senior CX Designer
Company: NZ Post
Over the past 15 years, Amrutha has transitioned from being a technology expert, working in various private and public sector organisations, to customer experience (CX) evangelist. In her current role as Senior CX Designer at NZ Post, Amrutha is responsible for developing and implementing CX design to support NZ Post’s vision to deliver best in class CX – a challenging task in an industry facing significant digital disruption. Amrutha has led many successful strategic change programmes in technology and people capability to improve CX maturity.