Job Title: GM of CX|UX Experience and Design
Company: Spark NZ
Meghan is an inspirational design leader with 15 years of experience guiding organizations to deliver world-class experiences to customers. She has diverse industry experience in digital growth and transformation, product innovation and development, and organizational change strategy. Anchored in discipline expertise of user-centred design, interaction design, as well as social and behavioural research. She’s an engaging design advocate with a sincere passion for good design; capable of bridging cultures, motivating staff and business partners.
Over the last 18 months at Spark, Meghan has implemented a unifying customer journey framework, introduced a scalable design process designed to improve customer experience and decrease time required to deliver to market as well as reducing the cost to deliver by ensuring reusability and consistency in digital for all products and services This presentation… Read more.