Skye Nicholls

Skye Nicholls speaker Chief Customer Officer New Zealand

Skye Nicholls

Job Title: General Manager, Customer Experience

Company: Canon New Zealand Ltd

Skye Nicholls is the General Manager, Customer Experience at Canon New Zealand Ltd.

Speaking at the following:

16:55 - 17:20
Case Study: The importance of change management procedures to ensure effective digital experience delivery

This presentation will detail Canon’s transformation journey, looking at¬†the importance of staff, establishing customer metrics and how Canon has achieved an NPS of 57 in an industry where the benchmark is -1.